Terms & Conditions

Punctuality and Courtesy

Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.

Please arrive 10 minutes prior to your first appointment at the practice. We require this time for you to complete your personal details, this information is 100% confidential and is used for treatment purposes only.


Please note 24 hours notice is required for all cancellations, otherwise 50% of the total treatment price will be charged, if we are unable to re-sell the reserved treatment time. Cancellations should be made by phone.

Purchase of Retail Products

All products must be paid for in full at time of purchase. Once the product is opened, any refund or exchange is void.

Prepaid Courses of Treatments

Have a validity of 12 months from date of purchase, unless otherwise stated.

Price Alteration

We reserve the right to alter prices without prior notice.


Please note that smoking is not permitted anywhere in, or immediately outside of the practice.

Data Security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.

Medical Conditions

Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

Mobile Phones

In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the practice.


Please understand that we can cannot accommodate children under 12 unless supervised by an adult during your treatment.


Practice Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is approved by the appropriate authority. We only use new sterilised disposable needles for each client.


Most credit and debit Cards are accepted, cash. All prices include GST.

Patch Testing

Patch testing is required for several of our treatments prior to the administration of those treatments. In case where an adverse reaction to a patch test occurs, the course of treatment will not be provided. This is a strict policy maintained for your personal health and safety.

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.